Terms and Conditions
Apollo Dental Health Clinic Ltd Terms of Service
* Free Invisalign consultation applies to existing patient of the practice only.
We provide dental care on a Private basis only, where patients pay a fee for each item of treatment provided, or subscribe to a dental care plan. Estimates for proposed recommended treatments will be discussed by your dentist and given in writing before any treatment is carried out. Practice fee guides are available upon request.
Fees for treatment are due on the day the treatment is provided. We do not operate an account in arrears facility. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:
- Cheque, with a valid Cheque Guarantee Card
- Debit/Credit Card (Not American express)
Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so.
Cancellations and Failed Appointments: We require a minimum of 24 hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient's treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.
Failed Appointment fees must be settled before any other appointment is offered. Please note that we cannot accept notice of cancellation by e-mail, text message, or answer phone message, as these are not screened daily.
Continuity of Care
It is our policy for each patient to see the same dentist on a continuing basis, to provide continuity of care. Patients may choose which dentist they would prefer to see routinely. If, for any reason, a patient's dentist is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time. Changing dentist within the Practice on a permanent basis can be arranged upon written request.